Welcome to Deals Furniture Store’s FAQ section! We’re here to help make your shopping experience as smooth and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.
🛒 Product Information
What types of products do you offer?
We specialise in affordable, stylish home furnishings including accent chairs, armchairs, bedroom furniture, coffee tables, bookcases, artificial plants, ceiling lights with B22 bayonet caps, bathroom accessories, and various home decor items. Our collection is carefully curated to help you create your dream space without breaking the bank.
Do you offer spare parts for your products?
Yes! We understand that sometimes you might need replacement parts. We offer a range of accessories and spare parts to help maintain your furniture and keep it looking its best for years to come.
Are your artificial plants realistic-looking?
Absolutely! Our artificial plants are selected for their realistic appearance and quality craftsmanship. They’re perfect for adding a touch of greenery to any space without the maintenance requirements of real plants.
🚚 Delivery & Shipping
How long does delivery take?
We offer two shipping options:
• Standard Shipping (£12.95): 10-15 business days after dispatch via DHL or FedEx
• Free Shipping: 15-25 business days after dispatch via EMS (for orders over £50)
Please allow 1-2 business days for order processing before dispatch.
• Standard Shipping (£12.95): 10-15 business days after dispatch via DHL or FedEx
• Free Shipping: 15-25 business days after dispatch via EMS (for orders over £50)
Please allow 1-2 business days for order processing before dispatch.
Do you ship internationally?
Yes! We ship globally to most regions, though we currently cannot deliver to some Asian countries and remote areas. We maintain our Leicester roots while serving customers worldwide with the same personal care you’d expect from a local shop.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You’ll be able to follow your package’s journey from our warehouse in Leicester directly to your doorstep.
What should I do when my order arrives?
Please inspect the packaging before signing. If you notice any visible damage to the exterior box, please note this on the delivery receipt. This helps us ensure you receive perfect products every time.
💳 Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.
↩️ Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You have 15 days from receipt to initiate returns if needed. Please contact our customer service team to start the return process.
What if my item arrives damaged?
While we take great care in packaging, if your item arrives damaged, please contact us immediately at [email protected] within 48 hours of delivery. We’ll work quickly to resolve the issue and ensure you’re happy with your purchase.
🏪 About Our Store
Where are you located?
Our company is based at 85 High St, Leicester, GB LE4S 7LD. While we’ve grown to serve customers worldwide, we maintain the personal touch and care of a local Leicester business.
What makes Deals Furniture Store different?
We believe that everyone deserves beautiful home furnishings, no matter where they live or their budget. We combine stylish, affordable products with reliable global delivery, making quality home decor accessible to all.
Still Have Questions?
Our friendly customer service team is here to help! Contact us at [email protected] and we’ll be happy to assist you.
Ready to transform your space? Shop our collections today and discover how style truly can meet affordability.
